Yes. One of our customer service representatives will take you to a phone in a quiet area so you can make the call to set it up.

Voice ID will still work when you are suffering from a general cold or sore throat. In exceptional situations where you have a more severe illness that affects your voice, we'll verify you using a different method.

We may not be able to recognise your voice if the line is bad or it's noisy in the background. If that happens, we'll transfer you to an agent who will verify you by asking you some security questions. Alternatively, you could call us back when you're somewhere less noisy or from a different phone.

It should be possible for you to set up Voice ID if you have a speech impediment. We'll just need to ensure we can get at least three strong recordings of you repeating the pass phrase. However, you may find it easier to continue using your telephone banking security number.

We don't recommend setting up Voice ID if you use a voice box or speech synthesiser since some of these use a standard voice that won’t be unique to you.

Yes, you can set up Voice ID on any account that you have permission to operate.