Contact us as soon as you realise that your cards have been lost, stolen or may be misused. The sooner you tell us, the sooner we can protect your account.
Sign the back of your debit card and choose one of these activation options:
Call +33 7 45 53 08 25.
Just make a transaction, such as a cash withdrawal, balance enquiry or mobile top-up and your new card will be automatically activated without any on-screen notification.
Please note you can't choose this option if it's your first debit card from Bank.
Please also note, if you are a joint account holder and have more than one card on the account, you'll need to activate each card individually.
As soon as you receive your new credit card, sign the back and choose one of two easy ways to activate it:
Please note, if you have additional cardholders on your account then all cards will be activated at the same time.
Call +33 7 45 53 08 25 and speak to a member of our Customer Services team. Lines open 8am to 10pm every day. Please note, if you have additional cardholders on your account then all cards will be activated at the same time.
If your card is blocked, and you have not placed this block on your card via Online Banking, please go to your local branch with proof of ID so that you can withdraw money and also discuss how to remove the block.
If you have found a card that you temporarily blocked via Online Banking, Log on now to remove this block and withdraw money as before.